Shipping policy

Dunes and Scents operates via www.dunesandscents.com. By placing an order on our website, you agree to the shipping terms outlined below. These terms exist to keep expectations clear and ensure a smooth delivery experience.

1. Order Availability

All orders are subject to product availability. While we make every effort to maintain accurate stock levels, occasional discrepancies may occur.
If an item in your order is unavailable, we will:

  • Ship the available items, and

  • Contact you to confirm whether you would like to wait for restocking or receive a refund for the unavailable item.

2. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Order weight

  • Package dimensions

  • Delivery location

The shipping fee displayed at checkout is the final shipping cost payable by the customer.

3. Returns Due to Change of Mind

Returns due to a change of mind are accepted only if:

  • The request is raised within 7 days of delivery

  • The product is unused, unopened, and in resellable condition

  • Original packaging is intact

In such cases:

  • The product value will be refunded

  • Shipping charges are non-refundable

For detailed conditions, please refer to our Return & Refund Policy.

4. Delivery Timelines

4.1 Delivery Hours

Orders are delivered between 10:00 AM and 6:00 PM, Monday to Saturday, excluding public holidays.

4.2 Domestic Shipping

  • Estimated transit time: 2 to 7 business days

4.3 International Shipping

  • Estimated transit time: 4 to 22 business days

  • Timelines may vary due to customs clearance and local courier services

4.4 Dispatch Time

Orders are usually dispatched within 2 business days after payment confirmation.

4.5 Change of Delivery Address

Delivery address changes are possible only before dispatch. Once shipped, changes cannot be made.

5. Tracking Your Order

Once your order is dispatched, you will receive a tracking link via email to monitor shipment progress in real time.

6. Damaged Parcels

If your parcel arrives damaged:

  • Please reject the delivery if possible and contact us immediately

  • If the parcel was delivered in your absence, notify our customer support team with images and details for next steps

7. Duties & Taxes

7.1 Sales Tax

All applicable sales taxes are included in the product price shown on the website.

7.2 Import Duties for International Orders

  • Import duties and taxes are pre-paid

  • No additional charges are required upon delivery, unless imposed separately by local authorities

7.3 Customs Clearance Issues

If an international shipment is held or rejected by customs:

  • A refund may be considered after deducting shipping charges, duties, and any additional costs incurred by Dunes and Scents

7.4 Customs Disclaimer

Any extra customs fees charged by your country are the customer’s responsibility.

8. Order Cancellations

  • Orders may be cancelled before dispatch

  • Once dispatched, cancellations are not possible. Please refer to our return policy for further steps.

9. Shipping Insurance

All shipments are insured by our courier partners.

9.1 Damaged in Transit

Refunds or replacements will be processed once the courier completes its investigation.

9.2 Lost in Transit

If a shipment is confirmed lost, a refund or replacement will be issued after courier verification.

10. Customer Support

For any shipping-related questions or assistance, contact us at:
📧 dunesnscents@gmail.com