Terms of service

Welcome to Dunes and Scents. This website is owned and operated by Dunes and Scents. Throughout the site, the terms “we”, “us”, and “our” refer to Dunes and Scents.

By accessing our website or making a purchase, you agree to be bound by these Terms of Service, along with any policies referenced herein. If you do not agree, please discontinue use of the website.

1. Eligibility and Website Use

By using this website, you confirm that you are at least the legal age of majority in your place of residence, or are accessing the website under the supervision of a parent or legal guardian. You agree to use the website only for lawful purposes and in compliance with applicable laws and regulations.

2. Account Information

To place an order or access certain features, you may be required to provide personal information. You agree that all information shared is accurate, complete, and up to date. You are responsible for maintaining the confidentiality of your account details and for all activities conducted through your account.

3. Product Information & Availability

We strive to ensure accurate product descriptions, pricing, images, and availability. Minor variations in packaging or appearance may occur. All products are subject to availability and may be modified or discontinued without prior notice.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase. Order confirmation emails acknowledge receipt of your order but do not signify acceptance. An order is considered accepted only once it has been processed and dispatched by Dunes and Scents.

We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, stock limitations, suspected fraud, or misuse of promotions.

5. Pricing and Payments

All prices are listed in Indian Rupees unless stated otherwise and are subject to applicable taxes as mentioned on the website. Prices, offers, and promotions may change without prior notice.

Payments must be made using the available payment methods on the website. Dunes and Scents is not responsible for payment failures caused by third-party payment gateways.

6. Technical Errors

In the event of technical or system errors that result in incorrect pricing, promotions, or unintended product additions, Dunes and Scents reserves the right to correct the order before dispatch. Such corrections do not create any entitlement to unintended products or pricing.

7. Shipping and Delivery

Delivery timelines are estimates and may vary due to location, courier delays, or unforeseen circumstances. Dunes and Scents is not liable for delays beyond its control.

Risk of loss transfers to the customer upon successful delivery to the provided address.

8. Returns, Refunds & Replacements

All returns, refunds, and replacements are governed by our Return & Refund Policy, available on the website. Please review it carefully before placing an order.

9. Intellectual Property

All website content, including text, images, logos, product designs, videos, graphics, and software, is the intellectual property of Dunes and Scents or its licensors. Unauthorized copying, reproduction, distribution, or use of this content is prohibited without prior written consent.

10. Prohibited Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes

  • Attempt unauthorized access to any part of the website

  • Introduce malicious software, viruses, or harmful code

  • Interfere with website security or functionality

Violation may result in immediate suspension or termination of access.

11. Third-Party Links

Our website may include links to third-party websites or services. We do not control or endorse these platforms and are not responsible for their content, policies, or practices. Use them at your own discretion.

12. Disclaimer of Warranties

All products and services are provided on an “as is” and “as available” basis unless stated otherwise. Dunes and Scents makes no implied warranties, including merchantability, fitness for a particular purpose, or non-infringement.

13. Limitation of Liability

To the fullest extent permitted by law, Dunes and Scents shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or purchase of products.

Our maximum liability, if any, shall not exceed the amount paid for the relevant order.

14. Indemnification

You agree to indemnify and hold harmless Dunes and Scents, its owners, employees, affiliates, and partners from any claims or expenses arising due to your breach of these Terms or violation of applicable laws.

15. Termination

We reserve the right to suspend or terminate access to the website, without notice, if these Terms are violated or if conduct is deemed harmful to the brand or other users.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall fall under the jurisdiction of the competent courts of India.

17. Changes to Terms

Dunes and Scents may revise these Terms at any time. Updates will be effective immediately upon posting on the website. Continued use of the site implies acceptance of the updated Terms.